Microsoft Security Patch affects Outlook Search

In the last two days, we’ve received a number of calls for help with MS Outlook’s search.

Microsoft released two security patches earlier in the week:
KB4022715 and KB4022725

These patches fix several critical security flaws (Allegedly! :P) and also break the communication between Outlook and your computer’s search index.

As a temporary solution, we’re asking affected end-users to disable your computer’s indexing of Outlook. This will cause Outlook to default to a built in, slower, search.


Step by step:

  1. Open Outlook
  2. Click the start button (in Windows. It’s in the lower left hand corner – and has the Windows logo)
  3. Type, index and open “Indexing Options” (alternatively, indexing options can be found in the control panel)
  4. In those Indexing Options, look for a button labeled “MODIFY”
  5. Find Outlook in that list, and uncheck it. Hit OK and then CLOSE.
  6. Close & reopen Outlook.
  7. Search in Outlook should now default to the built-in search.

Then, we wait! Wait for Microsoft to release a follow-up patch.


When we’re ready to to turn indexing back on, the steps are nearly the same, except instead of unchecking Outlook in the MODIFY section, we’ll be checking it.  (Note: Indexing can take a little while, so when Outlook indexing is turned back on, your results may be incomplete until the index finishes its job!)



Storm’s a-brewing, how to evacuate with your data

Does Hurricane Matthew have you tossing and turning in regards to your business’ data? Read how to include your server in your evacuation and/or disaster mitigation plan.

WSAV: Hurricane Matthew is on its way to the Coastal Empire.

Do you want the peace of mind knowing you have EVERYTHING? Want to reduce potential downtime related to a rebuild? You can likely simply grab your device and take it with you!

Most of our clients use on-site servers and on-site backups. MarKel often sets up external backups, but some of our clients prefer not to have wandering or off-site data.

Take a look at the following photos to learn what you can do to simply take your server/data out of the office with you.

A photo of two servers
Highlighted in red: 1. Power Buttons 2. External Backup Drive. Highlighted in yellow: Internal drive bays

In the photo on the left you can see two servers, a monitor, and an external USB backup. In the upper left, highlighted in red, is a USB backup drive which holds a “Full-Metal” Backup. It contains a copy of a server that can be used to restore the whole thing, or just individual files.

Ideally, one should already be swapping external drives as a form of backup to prevent against building troubles– fire, robbery, hurricane. In this instance you can simply grab the drive and go.

Some of our clients only have files on their backup drive and not a full metal backup. This is OK – it just means that a disaster recovery is a little more involved, but no data should be lost so long as you have your data with you (or you know you have an off-site backup).

Highlighted in yellow are the drive bays. These drives can be pulled and taken with you — just turn off the server, unplug the power (see below for photos) and pull the drives. Make note of what order they’re in (write on it with a felt-tip marker), so they go back in the same order!

The back of two servers
Highlighted in red is a server’s Power Supply – most servers have two of these – both need to be unplugged.

To the right, all of these wires must be unplugged to bring the server with you. Before pulling internal drives, be sure to disconnect both power supplies.

For fastest recovery, make note of what’s plugged in. Most servers have two network cards – yet only have one in use. The network cord, when re-attached, will need to go back into the port it was in, else your server won’t get online (easy enough to troubleshoot, but easier just to note where it was originally!)


two network ports
Two network ports on the back of a server, the bottom is plugged in.

MarKel uses several off-site backup vendors, but we do not back up our client’s data to our business. In most instances we’ve setup automatic backups, have an employee of our client familiar with the backup process, and have multiple types of backup in place for each business. We monitor backups for issues – so if you’re already swapping drives, you’re ahead of the game.

But for ultimate efficiency, your server / internal drives can simply be taken with you. This will prevent the ‘domain’ side of your business from having to be rebuilt – if your external backup doesn’t contain a full-metal backup. Just shut it down, unplug it and put it in your car.

Keep in mind:
Lightening damage: It’s best to unplug everything if you don’t have a full-surge protection– from your network cables to your DVR. If your building is grounded through piping and that piping conducts a lightening strike, you’re toast!

Flood Damage: If your server is on the ground, even a 1/2 inch of water can be disastrous.



If you have any questions, are unsure of your backup situation or want to confirm anything, give us a call!