An Ideal Exchange

In an ideal world we'd be able to work with all potential clients and exceed their expectations.

Realistically , however, we must first determine whether we and a potential client are a good match. The details below entail what that means.

Business Types

It doesn't much matter which industry a potential client belongs to.

The largest consideration in this context is the knowledge we've accumulated. If your industry is not one we're especially familiar with it simply means that we'll build our knowledgebase as we go.

Time to resolution for some first-time encounters may be slightly higher than our average.

Ideal Environments

An ideal environment is one which we can manage completely.

This includes both public and external resources. While we don't necessarily demand to host your website and e-mail, we would like access to be assist with wherever a task may take us.

Ideal environments include a server acting as a server and workstations acting as client workstations.

What's Not Ideal

  • A workstation acting as a server.
  • No server infrastructure.
  • Not commited to backups, security, nor the process of resolution.
  • End users having administrative access.
  • Outdated, legacy, end-of-life hardware or software.
  • Workflows which can't be changed because "that's the way it's always been done".

What Is Ideal

  • Clients which allow us to secure their various resources and who at least acknowledge our recomendations.
  • Clients which participate with us on our helpdesk.
  • Sites with an uncompromised server setup - strictly defined administrative and user access.
  • Clients who view us as a partner and keep us informed, this includes:
    - Scheduling large projects with us ahead of time opposed to calling to let us know a vendor was there.
    - Being weary of unannounced vendors and whatnot. There are hacks in this regard, sure, but a legitimate comcast representitive coming by to swap your modem is going to throw us both into chaos.