In the last two days, we’ve received a number of calls for help with MS Outlook’s search.
Microsoft released two security patches earlier in the week:
KB4022715 and KB4022725
These patches fix several critical security flaws (Allegedly! :P) and also break the communication between Outlook and your computer’s search index.
As a temporary solution, we’re asking affected end-users to disable your computer’s indexing of Outlook. This will cause Outlook to default to a built in, slower, search.
Step by step:
- Open Outlook
- Click the start button (in Windows. It’s in the lower left hand corner – and has the Windows logo)
- Type, index and open “Indexing Options” (alternatively, indexing options can be found in the control panel)
- In those Indexing Options, look for a button labeled “MODIFY”
- Find Outlook in that list, and uncheck it. Hit OK and then CLOSE.
- Close & reopen Outlook.
- Search in Outlook should now default to the built-in search.
Then, we wait! Wait for Microsoft to release a follow-up patch.
When we’re ready to to turn indexing back on, the steps are nearly the same, except instead of unchecking Outlook in the MODIFY section, we’ll be checking it. (Note: Indexing can take a little while, so when Outlook indexing is turned back on, your results may be incomplete until the index finishes its job!)